Privacy Policy

Neves Transportes ("we") respects your privacy and processes personal data in accordance with Brazil's General Data Protection Law (Law No. 13,709/2018, the LGPD).

Data we collect

• Data you provide in the contact and quote forms: name, email, phone, company and the message content.
• Tracking data: to check an order you provide the order number and the CPF or CNPJ used when the service was contracted. This is matched against the order record and is not stored as a new record.
• Usage data: with your consent, we use Google Analytics to understand page usage. Cookies essential to the site always run.

How we use it

To respond to commercial requests, prepare quotes, run and monitor transport operations, meet legal and regulatory obligations, and improve the site.

Legal basis

Performance of a contract and preliminary steps, compliance with legal obligations, legitimate interest and, for analytics cookies, your consent.

Sharing

We do not sell personal data. We may share it with service providers that support the operation (for example, hosting and email delivery) and with authorities when required by law.

Retention

We keep data for as long as needed for the purposes above and applicable legal periods. Contact messages are kept while useful to the commercial relationship and then deleted or anonymized.

Your rights

You may request confirmation of processing, access, correction, anonymization, portability, deletion and withdrawal of consent, at Contato@tlnevestransportes.com.br.

Contact

Questions about this policy or your data: Contato@tlnevestransportes.com.br.